Join FINCAD – a financial software company specialising in the valuation and risk of financial derivatives & securities. We are the industry leader in our complex space, the highly quantitative field of financial derivatives. Our award-winning technology is used by some of the top financial institutions around the globe to calculate the valuation and risk of portfolios of derivatives (e.g., swaps, forwards, futures, call/put options) and securities (e.g., equities, bonds, commodities).
As an associate-level Financial Systems Operator in our Dublin office, you will have the opportunity to interact directly with clients while exploring and learning the fields of financial derivatives and software. Additionally, whilst ensuring the smooth operation of our hosted solutions (System Operations - SysOps) you will also learn about the latest in and the exciting new field of Cloud Services (specifically, Amazon Web Services).
Please Note: There may be occasional travel to other FINCAD offices.
Reporting to the Head of Support and Application Operations, you will:
⦁ Learn, grow, contribute as part of our Global Support & Operations Team supporting FINCAD’s hosted cloud solutions
⦁ Solve complex technological and analytical problems or escalate to appropriate experts as necessary, and learn from them
⦁ Provide first level monitoring and response to issues with FINCAD's financial applications, including:
⦁ Calculation failures, likely due to bad/missing inputs (financial market data)
⦁ Problems with the technology platform or application
⦁ Cloud infrastructure issues
⦁ Perform duty SysOps responsibilities on rotation, including pager duty and incident response
⦁ Perform Client Support responsibilities for FINCAD’s hosted solutions, on rotation, including:
⦁ First level support to clients with operational issues/questions
⦁ Escalate issues/questions to appropriate experts, when needed
⦁ Ensure proper recording, documentation and closure of support tickets
⦁ Monitor, maintain, and enhance operational infrastructure
⦁ Setup new or change existing deployments of applications - either for clients in production or a test phase, or for prospects in a pre-sales phase
⦁ Continually gain knowledge of both the technology domain and the financial domain through self and assisted studies
⦁ Document procedures for common issues and actions
⦁ Validate model calibrations as markets move, with help from Financial Engineers
⦁ Engage directly with clients to learn about their issues and provide solutions about how FINCAD can solve them
To be successful in this position, you must have:
⦁ A degree in a Mathematics, Science, Engineering or an IT discipline
⦁ An aptitude for mathematics and a desire to learn about the world of quantitative finance
⦁ A love for helping people and problem solving
⦁ A passion for technology and aspire to grow your technology experience
⦁ An instinct to communicate and collaborate with others
⦁ Ability to multi-task with strong attention to detail and follow-up
⦁ Strong work ethic and flexibility to take on varied responsibilities
Desirable technical skills and experience:
⦁ Exposure to:
⦁ Undergraduate level mathematics, e.g. calculus and/or statistics/probability
⦁ Financial derivatives and securities; e.g.
⦁ an understanding of the important characteristics that define the various contract types (e.g., expiry date, day count convention, coupon, strike, reference rate, rate tenor)
⦁ an appreciation for the quantitative methods used to calculate their value (e.g., discount curves, forward curves, volatility surfaces, Black Scholes formula, model calibration)
⦁ IT experience; e.g.
⦁ Systems Administration experience
⦁ Cloud experience such as AWS
⦁ Experience with virtualization and containers
⦁ Programming experience in Python
⦁ An understanding of database structures, principles, and practices
At FINCAD you get to solve interesting problems in an intellectually challenging environment and work alongside smart, driven people who work hard to provide financial software solutions that matter. The learning is continuous and work-life balance is achievable through a generous vacation policy.