In light of the recent events of the Coronavirus concerns, FINCAD has taken additional steps to review our continuity processes. The main services used by our clients include customer support of our analytics software products and continuity of service for our hosted applications.
FINCAD’s support & hosted operations team is geographically distributed between the offices in North America (Vancouver, Canada) and Europe (Dublin, Ireland) with the capability for team members to work remotely. We have taken steps to ensure that all employees have the appropriate remote infrastructure in place and tested.
In addition, we have also tested our internal network infrastructure to ensure that it can support all employees working remotely. If the Coronavirus situation escalates, we expect there will be no impact on the level of service provided, and all phone and email communication will work as it currently does.