Support
Friendly Support. Value-Added Services.
FINCAD's team of quantitative and software implementation experts are committed to your success. We help ensure you deploy quickly and achieve the maximum benefit from your FINCAD solution.
TRAINING
Develop your team's skills with on-site or online training options that fit your schedule, learning style, and budget.
SUPPORT
Speak with a solutions specialist and get fast, helpful answers to your questions.
Or, if you prefer, access the Service Portal to download the latest software, view demos, create support cases, and manage your license.
CONSULTING
FINCAD provides a full range of consulting services for each stage of the solution life cycle – from vision and design to development, deployment and onboarding.
Part of Your Team
We partner with you so you can enjoy the amazing benefits of your FINCAD investment at every stage. We will be involved with your FINCAD solution as much or as little as you like and will work to create a unique training plan that fits your needs.
We have been equally pleased with FINCAD’s professional services and client support teams in getting our solution to market. FINCAD has proven to be customer-focused, solution-oriented, and professional in all phases of the implementation.
We find FINCAD solutions to be easy-to-use and extremely reliable. Additionally, the support team provides knowledgeable answers and quick service which makes a big difference to us. These factors had a large impact on our decision to go ahead with FINCAD’s CVA service offering.
A key differentiator of FINCAD is the excellence of their support team.
FINCAD's product team is very supportive, have taken many of our suggestions to heart and are building in the functionality that we requested. We’ve very happy with the service provided by FINCAD.
It has been an extremely satisfying experience when it comes to the support provided by FINCAD. Response time has been very quick and FINCAD has a team of experts in its true sense when it comes to providing correct and feasible solutions to our varied queries.
Need Support?
Email and Phone Support
Get personalized services to help you solve your derivatives finance challenges.
HOURS OF SERVICE
9am - 2am CET (Central European Time)
8am - 1am GMT
3am - 8pm ET (Eastern Time)
12am - 5pm PT (Pacific Time)
1 866 382 7513 (in North America)
00 800 3300 5060 (International)
Email: support@fincad.com
Service Portal
Registered users can...
- Download the latest software, maintenance, and hotfix releases
- View product demos, workbook demos, and training videos
- Create support cases and track progress